Introducing our Complaints Case Studies web page.
You can browse our case studies to learn about issues that lead to complaints to the LSRA, how we investigate complaints, and how they might be resolved or avoided.
We hope these offer useful insights for consumers and legal practitioners alike about the issues that commonly give rise to complaints and how they may be resolved by the parties or determined by us.
They also highlight areas of good practice for legal practitioners to promote improved standards in the delivery of legal services.
See our Complaints Case Studies