For Consumers

Our job is to receive and investigate complaints about solicitors and barristers.

We will be impartial when we consider any complaint. Our complaints service is free.

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You are entitled to be kept informed and updated about the cost of legal services provided to you.

Information about your legal bill must be written in language that you as a client can understand.

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Solicitors and barristers are allowed to advertise their legal services to you.

There are some restrictions in place to protect consumers and the legal profession.

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