If We Can’t Help
People frequently contact us with issues that we cannot help with directly. On this page you will find links and information about other organisations which may be able to advise you on how to take your complaint forward.
Ombudsman
The Ombudsman examines complaints from members of the public who believe that they have been unfairly treated by certain public service providers.
Telephone: +353 1 639 5600
Website: www.ombudsman.ie
Address: 6 Earlsfort Terrace, Dublin 2, D02 W773
Public Advice Centres
(1) FLAC – Free Legal Advice Centres
FLAC is an independent, voluntary organisation that provides basic legal information and advice.
Telephone : +353 1 906 1010
Website: www.flac.ie
(2) Citizens Information
Citizens Information provides information on public services and rights in Ireland. It is supported by the Citizens Information Board.
Telephone: +353 761 07 9000
Fax: +353 1 605 9099
Website: www.citizensinformation.ie
Address: Citizens Information Board, Ground Floor, George’s Quay House, 43 Townsend St, Dublin 2 D02 VK65
For general information and advice or if you need assistance with applications and/or forms you can contact your local Citizens Information Centre. Please click on the link below to find your local Citizens Information Centre.
http://centres.citizensinformation.ie/index.html
(3) National Advocacy Service
Telephone: 076 – 107 3000
Website: https://advocacy.ie/
Address: National Office, C/O Citizens Information Board, George’s Quay House, 43 Townsend Street, Dublin 2, D02 VK65
Representative Bodies for Legal Professionals
(1) Law Society of Ireland
Telephone: 01-6724800
Fax: 01-6724801
Website: www.lawsociety.ie
Email: [email protected]
Address: Blackhall Place, Dublin, D07 VY24, Ireland
The Law Society of Ireland retains the power to issue practising certificates to solicitors as well as regulatory functions in relation to professional indemnity insurance requirements for practising solicitors. The Law Society will continue to exercise its statutory functions in relation to other matters including the Solicitors Accounts Regulations, anti-money laundering and will continue to administer grants from the Compensation Fund for clients of solicitors who suffer loss due to the dishonesty of their solicitor.
Members of the public may view the Find a Solicitor/Firm section of the Law Society’s website for information concerning practising solicitors. Any queries concerning the practising status of a solicitor or the status of a solicitor firm may be directed to [email protected] or Practice Regulation Section at 01-6724800.
(2) The Bar Council of Ireland
Telephone: 01-817 5000
Website: www.lawlibrary.ie
Email: [email protected]
The Legal Aid Board
The Legal Aid Board is responsible for the provision of civil legal aid and advice to those unable to pay for such services from their own resources.
Telephone: 066 947 1000
Locall: 1890 615 200
Homepage: http://www.legalaidboard.ie
Email: [email protected]
Address: Quay Street, Caherciveen, Kerry, V23 RD36, Ireland
Financial Issues
Office of the Legal Costs Adjudicators
The Office of the Legal Costs Adjudicators provides an independent and impartial assessment of legal costs incurred by an individual or company involved in litigation (this is now called the adjudication of costs) in the High Court, Court of Appeal or the Supreme Court. This office was previously known as the Office of the Taxing Master.
Telephone: +353 (0)1 888 6301
Email: [email protected]
Address: 1st Floor, Merchants House, 27-30 Merchants Quay, Dublin 8, D08 K3KD, Ireland.
Mental Health and Emotional Support Services
(1) Samaritans
Tel: 116123
Email: [email protected]
Website: www.samaritans.org
Find your nearest branch: https://www.samaritans.org/ireland/branches/
(2) Law Society Professional Wellbeing Hub
If you wish to speak to an independent psychotherapist or counsellor in confidence, you can find out more about the LegalMind service and other wellbeing resources on the Law Society’s Professional Wellbeing Hub.